Hello and welcome to Hugo Heij, The Levels Certified Coach and Professional Speaker.
Where it all started
Hugo was born in Rotterdam, Netherlands and started his working career doing summer work as a docker in the Port of Rotterdam. After he dropped out of University he got a certificate at the Port School and his career as a Junior Transport Clerk began in 1997.
Hugo quickly realised that planning transports until his retirement was not what life was all about, and he shared his ambition to become Managing Director with those around him. Most people laughed at him and mocked him for such a stupid and unrealistic ambition. Only a few appreciated Hugo’s ambition, and they gave him priceless advice on how to achieve it. (He is happy to share this with you and your audience). One piece of advice was to get a qualification, so Hugo signed up for a Logistics and Transport Degree at Open University.
After he completed this in the evening Hugo worked in Sweden for a while, and completed some big projects in the company. Then, in 2008, he was appointed Managing Director of the UK & Ireland. Just over ten years after he started as a Junior Clerk. (He also has a lot to share about this!)
Biggest lessons learned
When starting his role as an MD in 2008 the culture in the company was one of blame, excuse and denial. The organisation was departmentalised and the line managers had a poor working relationship with each other, which resulted in minimum cooperation within the company as a whole. The general attitude towards change was defensive. The business outlook was not prosperous. Turnover was declining, profits were not promising and customer service was at a low level resulting in increasing complaints and reduced loyalty from customers. Also the personal outlook of most staff members was depressive. Some had worked in their positions for years, without being challenged or without having the opportunity to develop.
The following years became an eventful journey for the company, the team and himself. The final result was that turnover increased by +30.3%, net profit by +124.7 and productivity with +47.7%
Working with Hugo
In his work as a Coach and Speaker Hugo shares the business lessons and leadership insights this journey has thought him. To learn how these proven techniques can help you develop your business and your team, please contact us on +44 (0) 1245 423377.
We are looking forward working with you!